All supplies and services are offered exclusively on the basis of our General Conditions of Sale. These Conditions are accepted by the customer when they submit a written order to our company. Any mutually agreed waivers or amendments must be stipulated in writing.
- PRICES. Prices shown are net of VAT.The quotations for goods are ex-works. Transport costs shall therefore be borne by the purchaser unless otherwise agreed.
- ORDERS. Orders are conferred with full knowledge and express approval of our General Conditions of Sale. Our company may make whatever changes we deem necessary to the products supplied without the prior authorisation of the purchaser.
- ITEMS OUT OF STOCK. If items are not available when an order is delivered, they shall, at our discretion, be shipped in a later partial delivery or held until another order is placed.
- DELIVERY DATES. Delivery dates specified in the order are indicative and not binding.We accept no liability, nor may the customer demand the total or partial cancellation of an order or contract or claim any damages whatsoever in the event of delays or reductions in supplies due to force majeure, interruptions to work, strikes, difficulties in obtaining raw materials or other similar causes.
- SHIPMENTS. Liability in the event of delay, damage, theft, tampering or loss in transit lies exclusively with the carriers. We accept no liability for shipment, either towards the recipient or the purchaser. Materials supplied must be checked for visible damage and correct quantities at the time of reception. Any differences between the material supplied and the material ordered, as well as differences in quantity and/or visible damage, must be reported on the courier’s transport document and notified immediately to Syncro System S.p.A. by e-mail at info@syncro-system.com, attaching a copy of the courier’s transport document. Non-visible damage must be reported to Syncro System S.p.A. at the above e-mail address within 3 days of the arrival of the goods, specifying the nature of the damage. No claims will be accepted beyond these time limits.
- WARRANTY. Any item bearing our trademark found to have a manufacturing defect shall be replaced free of charge. This warranty does not apply to items affected by normal wear, tampering or misuse. For non-Syncro System branded items, the customer must contact the manufacturer directly. Syncro System products are warranted free from manufacturing defects for 36 months from the date of sale. The warranty extends to the installation of Syncro System for a period of 36 months from the date of sale only if installation is carried out by an authorised Syncro System workshop. In the case of products sold outside Italy, the warranty covers only the supply of goods, free of charge, up to the Italian border. Without prejudice to legal obligations, all other claims, with particular reference to compensation, are excluded, unless responsibility is established by law.
- RETURN OR REPLACEMENT OF GOODS. In conformity to applicable legislation, we shall not accept returns of material that has been accepted by the customer within the times allowed and later damaged by the customer himself as a result of installation in vehicles. Material returned within the time limits for non-conformity with the order, defects or damage (see point 6) will be replaced only if accompanied by a transport document. This transport document must specify the details of the invoice and transport document under which they were previously supplied, in addition to the words “defective goods’ or “goods not in conformity with the order”. Returns must be authorised by the local dealership or head office and, if approved, must be sent to the nearest authorized Syncro System workshops.
- PAYMENTS. Invoice payment terms are established at the time of order. No arbitrary rounding or withholding of payment is permitted. Partial payments of invoices totalling less than €500.00 are not accepted. Payments must be made within 30 days. Charges incurred for bank transactions shall be added to the cost and interest shall be charged in the event of late payment or non-payment. In the event of non-payment of the full amount of our invoice, our Company may demand the return of the unpaid material at the purchaser’s own expense, without prejudice to our right to claim compensation. Disputes shall not give rise to the right to suspend or amend the agreed payment deadlines.
- COMPETENT COURT. In the event of a dispute, all jurisdiction and power of resolution shall lie with the Court of Vicenza, Italy.
THE MANAGEMENT
GCS, Rev.2 Date: 06/05/2024 SYNCRO SYSTEM S.p.A.
